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Service Agreement

Terms of Service

Last updated: October 2026

These Terms of Service govern your use of the Kudo Class cloud platform, mobile applications, and related services provided to educational institutions, staff, students, and parents.

1. Institutional Subscriptions

Institutions subscribe to Kudo Class under specified per-student annual or monthly tiers. Educational institutions remain the sole owners of all student records and administrative data entered into the system.

2. Service Level Agreement (SLA) & Uptime

Kudo Class commits to a 99.9% platform availability guarantee for all active web and mobile application endpoints, excluding scheduled maintenance announced 48 hours in advance.

3. Support & Updates

All active subscriptions include regular software updates, security patches, and direct helpdesk support during institutional working hours.

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